Nonprofit Website
Maintenance and Support

DC Nonprofit Website Support

Support should be easy. Alliance has specialized in providing Nonprofit Website Support in Washington, DC for over 15 years. Our nonprofit website maintenance services can ensure your nonprofit website is a reliable and secure space for visitors, and also provides you with the ability to make site changes and updates on a regular basis.

  • Implement new designs
  • Improve existing functionality
  • Add new features and tools
  • Deploy Website core and plugin updates
  • Trace security issues and apply patches
  • Build manuals & videos for your websites

What to Expect from our Nonprofit Support Team

Every day our Nonprofit Website Maintenance team is helping clients support and maintain all types of nonprofit websites.

  • We quicky familiarize ourselves with your Nonprofit Website
  • Onboard your admin or development team to our suite of tools
  • Provide a list of recommendations and list of critical issues needing attention
  • All updates are always completed on development server first for approval
  • Provide direct access to our development team for further requests

Our Nonprofit Support Team is here to help with site audits, security updates, upgrades, migrations, code reviews, performance testing and tuning, advisory, user interface development, content updates, integration assistance, and more.

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Get a Website Grade Today

Free, a $199 value

Nonprofit Website Support Experts

We believe that a nonprofit’s website should be the center of all communication. Whether it is donor recruitment and retention or building a community of supporters, nonprofits need a website that allows users to easily and reliably access content. To protect content and donor information, a nonprofit website must also be highly secure. Since a majority of website traffic will come from a mobile device, the nonprofit website must also be responsive across all devices.

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30 Day Refund Policy

Sign-up for a risk-free Maintenance Package with our 30 Day Money Back Guarantee. If you are not 100% satisfied, we will refund your money no questions asked.

Why Alliance?

We help our clients reach their goals and change the world one pixel at a time.

Top Rated Agency
On Clutch

We help clients solve their toughest marketing and development challenges and are rated a Top Digital Agency on Clutch.

15 Years
Experience

We are passionate experts, dedicated to your success. Since 2004, we have helped tell better stories that engage visitors and encourage growth.

Great Customer Service

Our proven solutions are backed up by fanatical customer service. Get the feedback and results throughout all of your projects.

Talk to a Nonprofit Website Support Expert

Whether you’re looking to build a brand new website or improve your marketing, get in touch and we’ll be happy to show you.

Let’s Get Started

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  • ATTACH A FILE OR RFP

Nonprofit Website Maintenance FAQ

Alliance has the qualifications and expertise to work with any business in the Chicago area. We have experience working with high profile security companies, government organizations and financial firms, all of which require a high level of attention to data protection and security.

We understand the need for reliable website support, which is why Alliance offers managed support options by real people. Whether your a Dallas business owner that has a full schedule that allows for little attention towards the website, or a manufacturing firm that may not have the staff to fix a website related issue, we will have you covered. Our support services include tools to chat directly with our team, and we have the ability to offer same day support to resolving issues.

We want to give piece of mind to each of our Delaware clients, so our support plans will provide the coverage you need each month. We provide the necessary updates to performance and security each month to maintain an optimal onsite experience. Our plans are then customized by the number of additional update hours per month, which can be adjusted at any point throughout the contract depending on the needs of your business.

If you can dream it, we can do it. Alliance offers custom website upgrades and integrations for websites that run on a variety of different platforms. Whether you are looking to have a responsive website to catch the attention of Arlington commuters browsing the internet on their way home from work, or want to better engage your visitors through an onsite social media integration, we have the ability to complete a variety of design and development requests.

Running a business in any high traffic and technology driven areas such as Maryland, is in need of regular security updates, or else they run the risk of data theft or loss. In emergency situations, turnaround time to identify and resolve issues can be slow. A smart decision is to hire a website maintenance company that is dedicated to providing support when you need it, as well as taking the necessary precautions to prevent issues from occurring in the first place.

Alliance has worked with hundreds of different clients throughout the Washington DC area and beyond. Our support services are intended to be customizable to your needs, giving you the ability to add extra hours if you need assistance on a specific project that month. We have experience working on websites for many high profile security firms, government agencies

Alliance offers support for websites built on a number of CMSes, including WordPress and Drupal. Our team will review your site to determine if your site is a suitable candidate for one of our website maintenance agreements. We review your website code, frontend and backend functionality, and hosting environments.  Our process usually takes between 3-5 business days once we have received the necessary site access. We then provide you with the detailed findings and provide an action plan for next steps.

A website maintenance company will assist in maintaining an excellent online experience by performing the necessary routine security and performance updates. They provide emergency support in instances of data theft or loss. Additionally, they provide recommendations for other areas of a website that can increase site traffic and engagement.

Our support plans benefit clients by offering priority support along with no hidden fees or surprise charges. Having prepaid credits for updates and support allows you to keep your site updated, budget without costly one-time fees, and lock-in reduced development rates.

There are many benefits to a website maintenance service including:

  • Ability to resolve site-support-related issues in a quick turnaround time
  • Off-site backups of your website to protect site content
  • Performing routine security maintenance and scheduled website updates
  • Priority scheduling for complex site updates along with regular site requests
  • Resolving any coding-related or backend issues that may be affecting website performance
  • Providing recommendations for website updates based on analytic data reviews that would help improve website traffic, user experience, and engagement with site content.
  • Further developing areas of a website through new functionality, onsite integrations, calls to action, search engine optimization, responsive design, content creation, and digital marketing
  • Website maintenance clients in Virginia also benefit from our ability to have a local company that understands local issues and challenges.

Our onboarding process includes an initial onboarding meeting to better understand the requirements and goals of the client. We then will perform a website audit to look at past analytic data to provide recommendations for areas on the website that could be further enhanced. 

In addition to regularly scheduled monthly updates and security fixes, we provide emergency support that can be requested through online chat directly with our support team. Each of our packages also includes additional website update hours, which our clients use for onsite enhancements to improve areas such as search functionality, conversion rate, content engagement, and more.

We understand the need for direct support during emergency situations such as data loss, which is why we provide managed support by real people. Our clients use an online chat tool to communicate directly with our support staff so we can resolve issues right away. Depending on the level of support selected, we also offer the option to have a dedicated support manager assigned to your website.

Each of our plans requires a three- to twelve-month commitment, and can be upgraded or downgraded at any point in time. We also offer a 30-day money back guarantee on all of our support plans to ensure quality satisfaction with the level of service we provide.

Clients can request additional support hours for projects, which are billed at a rate of $135 per hour. Our time tracking system will track all details and activities on your account.

It is not a requirement that our clients host with us, but we do offer a number of hosting options though Pantheon, Acuqia, AWS, and Rackspace Managed Cloud accounts.