Best Contact Us Page Examples
What is the best layout for a contact us page of a website? We highlight the 30 best websites with the best contact us page examples..
See Our Work Get a QuoteOne of the most important and often overlooked elements of a business’s website design is the contact page. While many businesses include a contact page on their website, it is often an afterthought and not much strategy is considered when designing them. But the contact page is actually one of the most important parts of a website, as they serve as a way to turn website visitors into real sales leads. In this article, we will discuss the importance of a contact page and best practices when creating one, as well as a few examples of well-designed contact pages to give you a bit of inspiration.
What is a contact page?
The contact page provides a method of online communication between a visitor and a business. The contact page is essentially a call to action for visitors to ask questions and provide information to learn more about a particular product or service. Contact pages are an easy way for a business to turn online visitors into future customers by giving them a place to show their interest and foster further communication with your organization. Without a contact page, a visitor lacks a direct area where they can get in touch with a business.
The goal of the contact page is to foster online conversions, which are essentially interactions between a visitor and a website. Therefore, the contact page should be clearly visible and effectively present the easiest ways to get in touch with a business.
Contact Page Best Practices
Contact pages should include options for:
- Visitor’s full name, address, and phone number
- Comment or questions area
- Straightforward calls to action
- Avoidance of unnecessary fields that might cause visitors not to fill out the form
- Elements of personalization- such as ability to select the department they would like to get in touch with or specific product or service they may have questions about
- Inclusion of video or imagery that can help better explain the benefits of your product or service to encourage visitors to fill out the contact form
- Other business contact information (email and phone number) should they not choose to fill out the form
- Thank you message after they complete the form with an estimated follow-up response time
- Inclusion of links and other ways to engage with your business, such as social media, online blog posts, or recent news or press releases related to your business
Best Examples of Contact Pages
Below are a few of the best contact us page designs we like:
Stripe
- Contact us page features small bulleted list of Stripe’s benefits/competitive advantages
- Contact form requests additional information regarding payment volume and number of employees so Stripe can direct a sales rep to the right person that works with either small or larger-sized businesses
- General contact information email also included on the form as well as a way to request technical support should someone choose not to fill out the form
Paychex
- Contact phone number and callback option included on the contact page should someone choose not to fill out the form
- Contact us page features small bulleted list of Paychex’s benefits/competitive advantages
- Contact page features commonly asked questions and responses to make it quicker for visitors to find information they need without having to fill out the contact form
Zendesk
- Contact form features call to action to request a demo or free trial of Zendesk’s products
- Contact page features overview of different levels of customer support offered to their customers
- Contact page features logos of recognizable brands that use Zendesk products as well as a link to their testimonials section
Hubspot
- Contact page features options to request support from sales or customer service representatives to filter responses appropriately
- Contact page features address information for global headquarters locations
- Page features a live chat option for customer support to provide immediate responses to urgent inquiries
Slack
- Contact form includes field to select a topic relating to customer request
- Contact page includes link to full help center, which includes content to get started on Slack, create workspaces, and tutorials
- Page also links to blog articles related to customer support questions
Baker Hughes
- Contact form includes field to select a job title and area of interest
- Contact page includes other useful links to career opportunities, supplier information, and media contact options
- Contact page requests information on type of question to help filter responses
Invision
- Contact form includes field to select topic that the question/concern relates to
- Contact page includes link to full help center, which includes content on get started with Invision, get community support, and find inspiration for your next design project
- Contact page includes links to related blog posts and press releases
Yeti
- Contact page includes links to connect with customer service or sales representatives
- Contact page includes links to different support pages such as product FAQs, warranty information, shipping and returns, and product registration
- Contact page includes link to email support team directly if the links do not help the visitor find information they are looking for
Sleeknote
- Contact page includes email address and phone number should someone choose to not fill out the form
- Contact form also includes call to action areas to request a demo, get inspiration, or become a sales partner
- Inclusion of logos from familiar brands that have used Sleeknote products
Red Bull
- Inclusion of online virtual assistant to direct visitors to the correct customer representative
- Inclusion of useful resources such as blog content, athlete information, and company culture
- Call to action area to view full company profile with timeline of events over the years helps establish trust in the RedBull brand
Anthropologie
- Inclusion of virtual chat and text functionalities provide an immediate level of online support for visitors
- Virtual appointment booking feature gives visitors a personal shopping opportunity right from their computer
- Inclusion of social media links keep visitors engaged with the Anthropologie brand and provide outfit inspiration
Hydro Flask
- Contact section divided by customer, retailer, and press support to help visitors find relevant information that they might need
- Inclusion of email and phone support options
- List of frequently asked questions may help visitors find relevant information quicker than filling out a contact form
Tune
- Inclusion of call to action to request a free trial of Tune products
- Full resource section helps add value to contact page
- Contact form requests job title and employer to help provide more detail on their customer profile
Fitbit
- Inclusion different support options for general support, press, and media and partnership opportunities
- Contact form changes based on selected employment option, such as a health partner, researcher, or business consultant
- Links to careers section and online blog at the bottom of the page to further engage visitors with the Fitbit website
Coca Cola
- Inclusion of online virtual assistant to help visitors get answers to questions in a timely manner
- Inclusion of email and phone number for online media inquiries
- Call to action area to take a look at open positions with the Coca Cola brand
Grammarly
- Contact section divided by customer support, sales inquiries, and press questions
- Inclusion of full mailing address and email should someone choose to not fill out the contact form
- Links to social media, online blog, and product information pages at the bottom of the contact page to further engage visitors
Wegmans
- Contact page includes links to frequent customer support needs such as grocery delivery, online orders, and product returns
- Contact form requests store information to help filter responses to the appropriate area
- Inclusion of online virtual chat assistant to help visitors get answers to questions in a timely manner
Gatorade
- Contact page segmented by topic- option to choose customer question, review, suggestion, or idea or product support
- Inclusion of frequently asked questions area
- Inclusion of email and phone support options should someone not want to fill out a contact form
Rescue Agency
- Inclusion of all location information throughout the United States with phone numbers listed for each
- Inclusion of online case studies helps build trust in their brand
- Call to action area to sign up for their online newsletter
USCCB
- Contact form features drop-down menu to select topic and committee that correspondence should be directed to for quicker follow up
- Contact us page features social media links to USCCB YouTube, Facebook, and Twitter pages
- Form features question or comments area to describe questions and concerns more in detail
Need Assistance With Your Contact Us Page or Website Design?
Alliance Interactive is a full service Washington, DC based digital agency offering custom website design, website maintenance, hosting, and support services that will help your business increase online traffic and improve conversion rates.
To get started with us, just give us a call at 888-222-9056 or contact us online today!